Service Benefits

At Authentic Appliance, we take pride in going above and beyond for our customers. Unlike other companies, we offer a range of exceptional benefits that ensure your repair experience is convenient, reliable, and rewarding.

Convenient Appointment Options

We understand the value of your time, which is why we provide shorter appointment time frames. Our goal is to minimize the disruption to your daily routine by offering more flexibility when scheduling your service. Additionally, whenever possible, we offer same-day appointments to address urgent repair needs promptly. For those with specific time and day requirements, we provide exclusive booking options for an additional fee. We believe in accommodating our customers’ busy schedules, ensuring that our service best meets your needs and preferences. Whether it’s a certain time slot or a particular day, we’ve got you covered.

We understand that appliance breakdowns don’t always happen at convenient times. That’s why we offer emergency call services for an additional fee for those situations that simply cannot wait. You can rely on us to be there for you during those unexpected emergencies to get your appliances back up and running as quickly as possible. Additionally, we know that holidays can present unique challenges when appliances malfunction. That’s why we offer appointment times on some holidays. Our team recognizes the importance of uninterrupted celebrations and understands the need for immediate resolutions during these times. Count on us to be there for you when you need us the most.

Extended Labor Warranty

To give you peace of mind and demonstrate our commitment to quality service, we offer a longer warranty on our labor. Unlike most companies, we provide an extended warranty period of 6 months on the labor for your repair and a 1-year warranty on parts installed by us, ensuring that the repairs we undertake are covered for an extended duration. This warranty is a testament to our confidence in our technicians’ skills and the durability of our work.

Discounts for our Community

At Authentic Appliance, we hold immense gratitude for the individuals who serve our community selflessly. Military personnel, law enforcement professionals, first responders, teachers, and seniors are the pillars of our society. As a token of our appreciation, we offer a 15% discount on their service with us. Please remember to mention your affiliation when scheduling, and we will gladly extend this discount as our gesture of gratitude. We are committed to serving you better than any other company. With our range of benefits, including convenient appointment options, extended labor warranty, emergency services, holiday appointments, and discounts for our community heroes, we strive to provide you with an unparalleled repair experience. Schedule your next appointment with us and witness the difference in our service quality firsthand.

Authentic Appliance: Your Trusted Service Provider

Service Charge Fee
To accurately diagnose your appliance issue, we charge a service fee ranging from $99 to $159, depending on your distance from our location. This fee covers the cost of sending a skilled technician directly to your home. Upon arrival, our technician will thoroughly examine your appliance to identify the underlying problem and provide an accurate diagnosis.

Cost of Labor
Labor rates start at $99. Labor will vary depending on the repair needed and the costs involved. Operating a service company involves costs unseen by the customer that is necessary to provide efficient service to all our customers. These include our service vehicle maintenance, fuel, technician’s ongoing training, tools, test equipment, office personnel, licensing, insurance, part inventory, and more. You are hiring more than just a technician to make sure you have high-quality service.

Multiple Appliance Discount
Is more than one household appliance giving you trouble? Not a problem! During the initial service call or repair, we offer a special discounted rate of only $49 for each additional appliance that requires attention. We believe in delivering exceptional value to our customers, and our discounted pricing reflects our commitment to your satisfaction.

Detailed Written Estimate
If a repair is required, our technician will present you with a comprehensive written estimate. This estimate incorporates the service charge, labor costs, parts, and applicable taxes. Our transparent approach ensures that you are fully aware of the total cost before any work is initiated. We believe in building trust by providing clear and honest communication throughout the entire repair process.

Efficient Repairs
At Authentic Appliance, we understand the importance of minimizing disruptions to your daily routine. That’s why we strive to complete most repairs on the same day. Our technicians are equipped with the necessary tools, equipment, and parts to efficiently resolve the issue during the initial visit to your home. By maintaining a wide inventory of commonly used parts, we aim to enhance the speed and efficiency of your appliance repair.

Model and Serial Numbers
To provide you with the most efficient service possible, it is helpful to have the model and serial numbers of your appliances when you contact us. This information allows us to ensure that we have any necessary parts readily available, enabling our technicians to complete your repair in a timely manner

Keep your Appliances in Prime Condition with our Maintenance Packages

At Authentic Appliance, we understand the importance of maintaining your appliances to ensure their optimal performance and longevity. That's why we offer comprehensive maintenance packages designed to keep your washers, dryers, refrigerators, stoves, and dishwashers running smoothly. Our maintenance packages cover a range of essential services to address the specific needs of your appliances. When you choose our maintenance package, our experienced technicians will thoroughly inspect your appliance, checking for any internal issues, potential water and gas leaks, excessive wear and tear, and unusual noises. We leave no stone unturned when it comes to ensuring your appliance is operating at its best.

Regular cleaning of internal components is an integral part of our maintenance packages. We understand how dirt, debris, and accumulated grime can impact the efficiency of your appliance. Our expert technicians will meticulously clean all internal components, removing any build-up that might hinder proper functioning. By keeping your appliance free from dirt and debris, we help it operate at its peak efficiency, ultimately saving you money on energy bills and extending the longevity of your appliance.

Our maintenance packages also include a thorough examination to ensure that your appliance is functioning correctly. We test various operational features, including temperature control, timer settings, water inlet and drainage, venting systems, and much more. If we detect any minor issues during the maintenance visit, we address them promptly to prevent them from turning into major problems down the line.

We understand that every customer's needs are unique, and that's why we offer flexible maintenance plans. Starting at just $99 for a single appliance, our maintenance packages are tailored to fit your budget offering a discount to additional appliances on the same visit.

We pride ourselves on providing exceptional service and expertise in appliance maintenance. With our maintenance packages, you can have peace of mind knowing that your appliances are in the hands of knowledgeable professionals who are dedicated to ensuring their optimum performance. Don't wait until your appliances break down or start causing inconvenience and frustration. Take proactive steps to maintain them with our comprehensive maintenance packages. Give us a call today to schedule an appointment, and let us help you keep your appliances running smoothly for years to come.

Our Warranty

We stand behind our service and installations. Our customers satisfaction is top priority and that is why we provide you with one of the best parts and labor warranty in our area.

- 30 Day Warranty on your service call/estimate pricing
- 6 Month Labor Warranty
- 1-Year Warranty on parts purchased and installed by us

The limited warranty listed is for repairs and installation you pay directly to Authentic Appliance for your residence and covers defects in our workmanship or if the part installed fails due to a manufacturer defect. This warranty does not cover any additional repairs due to other problems or incidental damages that may occur on the same machine after the repair. Warranty/3rd party repairs are the duration of the warranty you have with the manufacturer and/or extended warranty company or a limited warranty we have negotiated with the landlord, manufacturer or home warranty company. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty. Our warranty does not cover food loss, water damage or loss of use.

Appliance Installation

Professional Appliance Installation Services
At Authentic Appliance, we take pride in providing top-notch appliance installation services for both new and used appliances. Whether you’re upgrading your kitchen or replacing a worn-out appliance, our expert technicians are here to ensure a seamless installation process.

We understand that every installation job is unique, which is why we offer a personalized approach to pricing. Our fees for the Pre-Install Site Assessment will be quoted based on the specific requirements of your job. To determine the quote, we request you to provide us with the necessary information about your installation site. The Pre-Install Site Assessment is an essential step to avoid any unforeseen fees caused by site readiness issues. It allows us to evaluate the installation environment and provide you with an accurate installation quote. Additionally, during the assessment, we will identify any other items you may need, such as gas lines, power cords, or hoses, for a proper and safe installation.

If you’re in the market for a new appliance, we highly recommend scheduling an appointment with our technicians before making a purchase. By having our professionals come to your home and perform a proper measurement, you can ensure that the appliance you choose will fit perfectly and meet your specific needs.

When contacting us regarding an appliance installation, we kindly request that you have all the necessary details ready. This includes the model numbers of both the existing appliance and the one you are looking to install. Having this information readily available will enable our team to provide you with accurate and efficient assistance right from the start.

We strive to deliver excellence in all aspects of our appliance installation services. With our professional guidance and attention to detail, you can have peace of mind knowing that your new or used appliance will be installed professionally, safely, and to your utmost satisfaction.

To schedule an appointment or inquire about our services, please contact us today. We look forward to serving you and meeting all your appliance installation needs.

Standard Installations
Standard installations for most appliances such as washers, dryers, dishwashers, garbage disposals, vent hoods and micro hoods.
- Standard Installation starts at $159.

Major Installations
Major installations include single wall ovens, double wall ovens, microwave/oven combos, cooktops, and any standard installation that ends up requiring more upon inspection. These also include any designer or professional brand appliance. These require a “Pre-Install Assessment” and you will be given an estimate.
- Pre-Install Assessments are $59-99 and does get applied to your installation charge provided by us.

Appliance Repair